Capture 100% of every digital journey
All data. All events. A comprehensive picture of your website and mobile apps—for everyone from UX to IT.
Improving digital experience begins with understanding behavior
Only by capturing 100% of the customer journey can you identify ways to enhance CX and boost conversions. Glassbox utilizes tag-less technology to give you complete visibility of everything that happens on your website and mobile app, both what the customer sees and what’s happening from the IT side.
90%
of the world’s data was generated in the last two years.
10%
Most product managers only have access to data for 10% of digital customer journeys.
<5%
Traditional web analytics tools capture less than 5% of online events.
40%
of marketers say gathering more customer data is needed for better CX.
Turn your CX vision into reality
There’s the customer experience you want to provide—and then there’s what your customers are really experiencing.
Glassbox reveals the real customer experience by capturing 100% of every customer journey across your website, hybrid, and native mobile applications (iOS and Android).
Filter journeys by device, operating system, location, user behavior, demographic and traffic source to improve your digital CX for all users.
Out-of-the-box data capture
Unlike other digital tools, our patented data collection technology means there’s no need to tag in order to capture digital journeys.
Through a simple JavaScript or SDK entry, you can capture every part of every session—even the technical events going on behind the scenes.
We can also help you customize your configuration to fit your specific needs, all of which means you have more time and insights to perfect your digital journeys.
See above and below the surface
See above and below the surface
Customer-facing issues
See every customer click, tap, scroll, change, submission, zoom, tilt, swipe and resize on the browser or app interface—exactly as the customer experienced it.
Behind the scenes glitches
See performance details plus technical glitches from IT systems in the back-end. Uncover what the customer can’t see that’s impacting their journey.
Monitor your full digital footprint— from one report
Monitor your full digital footprint— from one report
Website
Capture and monitor activity on all your websites, including mobile web journeys. Track all pages and in-page elements with no tagging or event configuration.
Mobile app
Complete your customer experience understanding with hybrid and native mobile app analytics for both iOS and Android. Track version performance and crashes.
Flexible deployment options
Flexible deployment options
On-premises
Glassbox is the only vendor to offer an on-premises deployment option to meet your business requirements.
Cloud
When you choose to deploy Glassbox in the cloud, you get your own single tenant environment, a virtual private cloud.
Hybrid
Glassbox supports complex environments with data capture and storage for hybrid environments.
Comprehensive data capture for powerful insights
100% data capture
Get a 360-degree view of every digital journey
- Capture and replay all journeys on all platforms—whether web, hybrid or native mobile applications (iOS and Android).
- All data is indexed in real time so you can filter sessions by device, operating system, location, movement, demographic, traffic source and more.
- See every customer click, tap, scroll, change, submission, zoom, tilt, swipe and resize, alongside page performance details and technical events happening behind the scenes.
Customer insights
Visualize customer interactions with easy-to-create reports
- Automatically index every tap, swipe and click for immediate search.
- Find customer struggles, technical issues and trends over time.
- Get dynamic and configurable reports and visualizations out-of-the box or build your own without help.
- Define the metrics you want to measure with intuitive dashboards.
Customer journey mapping
Define, monitor and optimize any customer journey—automatically
- Capture and view online and mobile customer journeys in real time, automatically map trends and drill down to individual sessions through video-like replay with Augmented Journey MapTM.
- Get a user-friendly interactive visualization that shows every KPI—audience, acquisition, traffic type, referral, attribution, engagement, error, visitor struggle, conversion rate and many more.
- Map anything and everything automatically.
Session replay
Record and replay every website or mobile app visit
- Get the digital truth by capturing and replaying 100% of your web and mobile app sessions.
- See your digital channels exactly the way your customers experience them—with video-like replay.
- Capture web and native or hybrid mobile app sessions on a single platform.
- Cut tedious error reproductions out of your workflow with immediate access to session replays alongside server performance data.
Mobilebox
Boost customer acquisition, conversion and retention with a single SDK
- See and understand what your customers are experiencing on your mobile app in real time with app experience analytics.
- Find every frustration, every conversion issue, and every technical glitch with a mobile behavior report.
- Track and tackle performance issues that impact user experience with a single SDK—all with your customers’ consent.
- Action improvements to delight your customers, keep tight control of your app size and generate more revenue.
In-page analytics
Turn up the heat on in-page analytics with click maps and page element analysis
- Capture vital insights into how customers engage with every page and screen.
- Measure every element whether it’s a field, link, banner or something unique to your platform with interaction maps.
- Slice and dice interaction data with custom time ranges and explore dwell time, form focus time and error trends.
- Interaction maps provide a holistic view of the digital customer journey by capturing both web and mobile app customer activity.
Usability monitoring
See how customers are really using your site and app—no more assumptions
- Get cross-organizational visibility into user experience across your digital channels.
- Gain control of experience performance with data and alerts for when issues occur—even those not visible to the customer.
- Boost agility for bug fixes and troubleshooting with no need to reproduce errors.
Learn more about tag-less data capture with Glassbox
Visualize
See the story your data tells. Review and share intuitive data visualizations. Gain buy-in across the business.
Analyze
Leverage AI and machine learning to get deep insights from your digital customer experience data.
Elevate
Calculate the potential value of every digital journey and prioritize enhancements to elevate commercial success.