Capture 100% of every digital journey
All data. All events. A comprehensive picture of your website and mobile apps—for everyone from UX to IT.
Improving digital experience begins with understanding behavior
Only by capturing 100% of the customer journey can you identify ways to enhance CX and boost conversions. Glassbox utilizes tag-less technology to give you complete visibility of everything that happens on your website and mobile app, both what the customer sees and what’s happening from the IT side.
90%
of the world’s data was generated in the last two years.
10%
Most product managers only have access to data for 10% of digital customer journeys.
<5%
Traditional web analytics tools capture less than 5% of online events.
40%
of marketers say gathering more customer data is needed for better CX.
Turn your CX vision into reality
There’s the customer experience you want to provide—and then there’s what your customers are really experiencing.
Glassbox reveals the real customer experience by capturing 100% of every customer journey across your website, hybrid, and native mobile applications (iOS and Android).
Filter journeys by device, operating system, location, user behavior, demographic and traffic source to improve your digital CX for all users.
Out-of-the-box data capture
Unlike other digital tools, our patented data collection technology means there’s no need to tag in order to capture digital journeys.
Through a simple JavaScript or SDK entry, you can capture every part of every session—even the technical events going on behind the scenes.
We can also help you customize your configuration to fit your specific needs, all of which means you have more time and insights to perfect your digital journeys.
See above and below the surface
See above and below the surface
Customer-facing issues
See every customer click, tap, scroll, change, submission, zoom, tilt, swipe and resize on the browser or app interface—exactly as the customer experienced it.
Behind the scenes glitches
See performance details plus technical glitches from IT systems in the back-end. Uncover what the customer can’t see that’s impacting their journey.
Monitor your full digital footprint— from one report
Monitor your full digital footprint— from one report
Website
Capture and monitor activity on all your websites, including mobile web journeys. Track all pages and in-page elements with no tagging or event configuration.
Mobile app
Complete your customer experience understanding with hybrid and native mobile app analytics for both iOS and Android. Track version performance and crashes.
Flexible deployment options
Flexible deployment options
On-premises
Glassbox is the only vendor to offer an on-premises deployment option to meet your business requirements.
Cloud
When you choose to deploy Glassbox in the cloud, you get your own single tenant environment, a virtual private cloud.
Hybrid
Glassbox supports complex environments with data capture and storage for hybrid environments.
Comprehensive data capture for powerful insights
Learn more about tag-less data capture with Glassbox
Visualize
See the story your data tells. Review and share intuitive data visualizations. Gain buy-in across the business.
Analyze
Leverage AI and machine learning to get deep insights from your digital customer experience data.
Elevate
Calculate the potential value of every digital journey and prioritize enhancements to elevate commercial success.