In the telecom industry, experience is everything. Convenience, consistency and efficiency are critical ways to distinguish your digital customer experience to attract and retain customers for life.
The first step to delivering an exceptional telecom customer experience is learning how your customers behave across your digital channels. To fully understand how users engage and why, you need to capture as much data as possible. And Glassbox does just that by automatically capturing every digital event—no manual tagging required.
Glassbox’s intuitive visualizations and AI-powered insights make it easy to uncover the critical friction points and opportunities in your digital journeys instantly. You'll have instant access to understand everything that happens on your digital channels—and importantly, why it's happening—so you can take action quickly.
Revealing the full picture of your digital customer experience will present many opportunities for improvement and optimization, so where do you begin? Glassbox quantifies the value of each step in the digital journey, so you can focus your resources on areas of greatest benefit to the telecom customer experience and your business.
Take our self-guided tour and experience how Glassbox delivers access to 100% of digital session data for quick analysis of user behavior, performance, and retrospective insights.
Glassbox automatically captures every digital event and maps them across your website and mobile app. This means there are no gaps in your analytics, no issues that go unnoticed and no need to make assumptions about customer behavior.
By tracking user activity across your digital channels, you can better understand how different customer segments behave. When integrated with marketing systems like Adobe Target, Glassbox enables you to provide personalized content and offers to convert and retain more customers.
Glassbox automatically indexes every interaction in every journey. At this scale, it’s easy to identify trends and patterns in user behavior. Using our best-in-class analytics and segmentation tools, you can create highly targeted marketing campaigns that are more likely to engage your desired audience.
See how our digital experience intelligence platform reveals what motivates your customers.
