On average, just 4% of customers ever provide feedback. Glassbox’s groundbreaking Voice of the Silent (VoS) tool uses Machine Learning to compare rated sessions from a small minority to similar sessions across your entire user base, revealing your true satisfaction score.
Glassbox is a customer intelligence platform with truly tagless data capture, so you can analyze any element of the customer journey from the get-go and retroactively. You don’t need a crystal ball telling you which elements will be important later—leave that to your competitors, along with the guesswork and predefine slogs.
Glassbox provides a ruthlessly streamlined, surprisingly simple view of the entire customer journey, so you can escape the tangle of tools, dashboards and reports scattering insights across your organization.
Gain an unmatched view of the entire customer journey, including 100% of interactions & technical events across your digital channels.
Quickly uncover contextual insights, so you can stop observing actions and start understanding behavior.
Leverage AI-prioritized improvements to rapidly correct sources of friction at any touchpoint.
See why digital leaders use Glassbox to analyze over 1 trillion web and mobile sessions each year—and translate deep insights into better digital experiences.
