Understand the intent behind the data
Make sense of your behavioral data and uncover actionable insights to optimize the digital customer experience.
Understand behavior now to deliver better results tomorrow
Glassbox captures 100% of data from across your digital footprint and easily integrates with data lakes or other business intelligence platforms. Take your customer analytics, UX management and audience analysis to the next level with
AI-powered insights. Take advantage of intelligent tools to get to the root cause, identify behavioral anomalies, score experiences and quantify user actions.
Automated customer journey mapping helps you see exactly what customers are doing and experiencing on your site. See struggles and abandonments to understand why traffic is not converting.
All website and mobile app session data is indexed and searchable. Anomaly detection leverages AI to alert you to changes in website or mobile activity. Spot trends and make recommendations on next best actions.
Enjoy out-of-the-box reports and visualizations or build your own. Real-time and historical data export connects Glassbox to your data lake and marketing systems where it can provide another layer of insight into the customer experience.
Discover what’s really happening
Glassbox gives you all the tools you need to conduct in-depth analysis of behavioral data. From engagement and conversions, to abandonment and churn, discover what’s really happening across your web and mobile app.
Rapid test and learn
Explore data to test hypotheses and uncover insights.
Dig deeper into data
Analyze and understand what’s important to every user.
One handy platform
Access all analytics and visualizations on one convenient platform.
Insightful visualizations
Customer journey mapping gives you insights into each user’s experience.
Optimize each journey
Make data-driven recommendations to deliver better digital experiences.
Data as it happens
Learn at speed, with real-time data export into data lakes and BI systems.
Share a single version of the truth
With Glassbox, your entire organization can work with one version of the digital truth. Collaborate more closely and ensure the business pulls together, working towards agreed and aligned objectives.
Analyze trends
With 100% of all user journeys captured automatically, Glassbox enables you to look at the big picture and identify user trends at scale. Get a better understanding of engagement and behavior, empowering you to react to improve CX.
In-depth detail on demand
Glassbox makes it easy to drill down into a specific segment or user when required. Discover the unique challenges or struggles on a granular, individual level, giving you the ability to uncover previously hidden insights.