Users love us — but don't just take our word for it

The ability to get information on the session. It's important we can obtain details about the users cpu, device, os version and other necessary for our research

Glassbox provides out-of-box session replay with search and filtering, allowing developers to directly observe user interactions, pinpointing UI/UX friction and reproducing bugs in their original context. The DOM snapshots accelerate debugging and inform targeted improvements, reducing time spent on issue replication.

Really liked glassbox as it all in one place and visuals are great

The recorded sessions that gives our team full visibility on our customer's activity.

we can view how customers login and see if they are encountering any issues and solve them

The new UI color scheme makes it very easy to understand where everything is

What I like about best with Glassbox is it is very helpful with being able to see what the customers are doing in their online session. sometimes its something small that I overlook or something I would not thing the customer is missing. However in Glassbox I can properly assist our customer by viewing the session and see where they are getting stuck or having an error.

I like the functionality to replay sessions and validate the user experience. This helps identify production related issues and steps to reproduce. Also like the ablity to see browser and OS info which helps when reporting issues related to browser/OS

being able to review the sessions has proved to be very impactful - no time is being wated anymore