Use powerful digital experience analytics to ensure customers can access their accounts and conduct transactions without unnecessary disruption.
Glassbox analyzes and optimizes user interactions across all digital channels, empowering fraud prevention teams to address these challenges head-on.
Streamlining fraud resolution
Glassbox provides valuable tools for resolving fraud incidents that have already occurred. Session replay allows manual investigation fraud teams to understand the sequence of events leading to fraudulent activity, making investigations easier. This capability directly addresses the poor customer experience associated with lengthy resolution times after a customer has been hacked.
Enhancing fraud identification
Glassbox identifies suspicious activity, such as DOM tampering and account takeover attempts, by providing visual evidence of manipulation before transactions. See suspicious activities in real time to assist with customer complaints.
Proactive fraud prevention
Our proactive fraud prevention leverages real-time user interaction analysis to detect anomalies more effectively than static identifiers. This approach enhances security and CX by identifying potential fraud, even across accounts or devices
Quickly identify your strengths and weaknesses with our Financial Services Industry (FSI) Maturity Assessment tool.
By capturing and analyzing every digital interaction, Glassbox gives you a comprehensive view to pinpoint and understand fraudulent behavior, enabling you to stay proactive.
Give your contact center the ability to provide real-time support to customers exactly when they need it. With Glassbox’s session replay, agents can co-browse with customers to assist with their experience—reducing churn and increasing customer satisfaction.
Glassbox’s AI and machine learning capabilities detect and alert you to abnormal or irregular activity, providing real-time fraud protection. Use natural language to search for impacted sessions and receive actionable insights to prevent future fraud.
Discover why seven of the world’s 10 largest banks rely on Glassbox
