Preventive CX
Next-level fraud detection and prevention
Glassbox analyzes and optimizes user interactions across all digital channels, empowering fraud prevention teams to address these challenges head-on.
Streamlining fraud resolution
Enhancing fraud identification
Proactive fraud prevention
Early fraud detection starts with visibility.
See suspicious behavior in real time and prevent fraud before it impacts your business.
Visualize fraudulent behavior
By capturing and analyzing every digital interaction, Glassbox gives you a comprehensive view to pinpoint and understand fraudulent behavior, enabling you to stay proactive.
Deliver flawless support
Give your contact center the ability to provide real-time support to customers exactly when they need it. With Glassbox’s session replay, agents can co-browse with customers to assist with their experience—reducing churn and increasing customer satisfaction.
Confidence in detection
Glassbox’s AI and machine learning capabilities detect and alert you to abnormal or irregular activity, providing real-time fraud protection. Use natural language to search for impacted sessions and receive actionable insights to prevent future fraud.
See fraud as it happens
Uncover behavior patterns and understand the impact.
Reduce false positives
Eliminate friction and minimize customer disruption.
Accelerate fraud investigations
Empower teams to resolve customer issues fast.