Designed for data-sensitive environments, Glassbox provides the most advanced capabilities to ensure compliance and mitigate risk in digital channels.
Interactions via digital channels can be hard to monitor, but are not exempt from regulations. Comply or risk hefty fines and reputational damage. Glassbox creates a forensic record of every digital journey on your website or mobile app, while monitoring and alerting you to customer struggles or suspicious behavior.
Easily investigate and provide evidence for customer complaints and disputes.
Quickly detect suspicious behavior to flag potential fraud.
Rest easier knowing you can prove compliance and keep vulnerable customers safe.
Glassbox indexes all data, enabling you find sessions that match your criteria quickly. Data can be easily exported and combined with other data sources or interrogated using “google-like” search capabilities, so you can complete a past business review rapidly.
Glassbox enables the rapid investigation and resolution of digital complaints by providing evidence showing exactly what happened. This session replay can be used to satisfy the customer or the ombudsman. Glassbox also enables rapid root cause analysis to prevent recurrence of the issues that gave rise to the complaint.
Using AI-powered behavioral analysis, Glassbox flags activity that indicates customers may need additional support, allowing your contact center to proactively reach out in real time. For example, agents can offer a co-browsing session to help a struggling customer through their digital journey.
Take our self-guided tour and experience how Glassbox delivers access to 100% of digital session data for quick analysis of user behavior, performance, and retrospective insights.
Glassbox keeps a complete, auditable record of any digital sessions you deem important, so compliance teams can prove exactly what happened with zero ambiguity. Sessions are automatically indexed and fully searchable, reducing the burden of investigations.
Glassbox’s digital compliance toolkit includes real-time detection of anomalous or unhuman behaviors, such as DOM changes, scraping bots, multiple changes of fields or irregularly entered data. These alerts pinpoint the specific location of these behaviors, enabling a swift response.
Glassbox automatically masks or omits personally identifiable information (PII) at point of capture based on your organization’s compliance requirements. Also, access to Glassbox data follows the principle of least privilege.
See the many ways Glassbox can mitigate risk across your digital channels.
