Only a fraction of your customers will ever provide feedback. Voice of the Silent (VoS) uses AI to help you understand your silent majority — even when they skip your surveys.
Most customers aren’t answering your surveys or doling out satisfaction scores. On average, Voice of the Customer (VoC) data comes from just 4% of users. Voice of the Silent (VoS) leverages AI and Machine Learning to measure experiences through customers’ actions—not just words—so you can finally understand how the silent majority feels about your product.
Use AI to identify similar sessions across your entire user base.
Measure the true scope of friction to effectively prioritize what to tackle first.
Drive business initiatives based on real customer sentiment, not surface-level CSAT and NPS scores.
Take our self-guided tour and experience how Glassbox delivers access to 100% of digital session data for quick analysis of user behavior, performance, and retrospective insights.
Customer feedback can be limited, skewed, or outright misleading — especially when it comes from a small minority. Starting with user-rated interactions, VoS automatically identifies similar sessions across your entire customer base, so you can quantify how many had a similar experience.
Not all friction is equally damaging. Feedback usually comes from users who faced major frustrations or had a flawless experience, while minor struggles that lead to abandonment often go unreported. VoS identifies sessions where users encountered the same errors, glitches and struggles as those who provided feedback, helping you understand the full impact and prioritize what needs fixing.
Leverage Glassbox’s seamless integrations with major VoC providers, or use our native VoC tool to create and customize surveys. No complex development required, allowing you to gain actionable insights from limited feedback.
Don't let the vocal minority dictate your product. VoS leverages minority feedback to empower the silent majority, guiding you toward the most impactful strategy for serving your entire customer base.
VoS dramatically expands your VoC capabilities, transforming feedback scores from high-level KPIs into powerful tools for understanding how users actually feel.
How much can you really learn from a single-digit score or thumbs-up emoji? VoS captures and prioritizes non-textual feedback, so you don’t have to rely on your customers to detail critical issues.
Stop guessing how your silent majority feels. Understand your customers better and faster with Glassbox.
