Glassbox Unveils Industry's First Real-Time Accessibility Solution Focusing on Inclusive Customer Experiences
Built into the Glassbox platform, the new solution automates issue detection and resolution while tying accessibility to measurable customer impact.
NEW YORK, NY, September 16, 2025 – Glassbox, a leading provider of digital experience analytics for financial institutions, today announced the launch of Glassbox Accessibility, a breakthrough solution that empowers organizations to identify, prioritize, and resolve accessibility issues to create truly inclusive customer experiences.
The launch comes as global businesses prepare for the European Accessibility Act, which took effect in June 2025, and the ADA Title II updates, which will take effect in April 2026. With one in four people worldwide living with some form of disability, and nearly everyone experiencing digital access barriers at some point, accessibility is no longer just a regulatory requirement; it’s essential for every business.
Glassbox Accessibility is the first solution to unify digital experience analytics with real-time accessibility monitoring, enabling 100% real-time scanning, intelligent severity scoring, and fully automated remediation workflows. By embedding accessibility directly into the customer journey, organizations can identify hidden barriers, resolve issues faster, and tie inclusive design efforts to measurable retention and conversion outcomes.
“This launch marks a significant milestone in our mission to become the first autonomous customer experience solution in the market,” said Alex Assim, Chairman of Glassbox. “For too long, accessibility has been treated as an add-on. Glassbox is making it a core part of how digital experiences are measured, optimized, and improved. We are giving organizations the power to identify and resolve barriers in real time as part of their standard operations.”
Built into the Glassbox platform, Glassbox Accessibility requires no additional setup for customers. It continuously analyzes user interactions across devices, screen sizes, and operating systems to detect real-world accessibility barriers and provide actionable insights for remediation.
“Automated crawlers and lab-based checks have helped raise the floor on accessibility, but they miss what matters most: how people with disabilities actually experience your product,” said Yaron Gueta, Chief Technology Officer at Glassbox. “Accessibility must be verified in the wild, across assistive technologies, devices, and the unplanned paths real customers take. Just as digital monitoring evolved from synthetic pings to real-user monitoring, accessibility must move from periodic audits to continuous, real-world validation. That’s exactly what Glassbox’s new accessibility solution delivers.”
Already live among several financial services enterprises, Glassbox Accessibility provides aggregated reporting and severity scoring, enabling teams to prioritize fixes based on potential user impact. By surfacing real-world accessibility issues, organizations can respond faster to better align their digital assets with inclusive design best practices.
Glassbox Accessibility also supports compliance monitoring and prepares teams to stay ahead of the evolving compliance regulatory standards in both the US and Europe, ensuring companies can track and address accessibility challenges as they arise. While the solution supports today’s leading accessibility frameworks, it is designed to adapt as new regulations and standards emerge.
Join Glassbox for a 30-minute webinar on Wednesday, September 24, at 10:00 a.m. ET, to see how embedded accessibility monitoring and remediation are redefining the customer experience. Register here or book a private demo here.
About Glassbox
Glassbox is a leading AI-driven platform that captures, analyzes and optimizes user interactions across all digital channels, including web and mobile. Trusted by the world’s top enterprises in highly regulated industries, Glassbox helps organizations enhance digital experiences, improve brand loyalty and drive revenue growth. By providing 100% user session capture, real-time alerts and AI-powered insights, Glassbox empowers businesses to identify and resolve customer challenges, ensure accessibility and prevent fraud attacks. Industry leaders such as Citi Bank, SoFi and Credit.com rely on Glassbox to transform data into actionable decisions. To learn more, visit www.glassbox.com.
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