Join senior digital, accessibility, and customer experience leaders for an afternoon of discussion, insight, and networking focused on creating more inclusive digital experiences that improve trust, reduce friction, and strengthen compliance readiness.
Accessibility matters more than ever
Digital accessibility impacts every stage of the customer journey. Yet many organizations still lack visibility into the barriers that prevent users from completing critical digital tasks.At this leadership forum, you will learn how accessibility contributes to:
Improved customer trust and loyalty
Reduced digital friction and abandonment
Better user experiences for all customers
Stronger compliance readiness
Increased digital engagement and conversion
What we’ll explore
Accessibility beyond compliance
Understanding accessibility barriers in real customer journeys
Building inclusive digital experiences at scale
Measuring the impact of accessibility initiatives
Emerging accessibility regulations and expectations
How accessibility and customer experience intersect
Practical strategies for improving accessibility across digital channels
The Score isn’t the Result
Luke McGrath’s How to Meet the Web Content Accessibility Guidelines has helped organisations achieve high accessibility scores - but a great score is just the starting point. In this session, he shows senior leaders how to move beyond the audit and build experiences that deliver better outcomes for customers.
Agenda
12:00 PM — Arrival & Networking Lunch
12:30 PM — Welcome & Opening Remarks
12:45 PM — Luke McGrath: The Score isn't the Result
1:30 PM — Break and Networking
1:45 PM — Accessibility use case and live demo
2:30 PM - Moderated Peer Discussion
3:00 PM - Break and Networking - grab a drink!
3:15 PM - Expert Panel / Fireside Conversation
4:00 PM - Event close
An exclusive setting for meaningful conversations
Hosted at the Buffini Chao Deck at London's iconic National Theatre, this intimate forum is designed to encourage discussion, peer learning, and networking among digital experience and accessibility leaders.
Join The Access Agenda: Building Trust Through Accessible Digital Experiences and discover how accessibility helps create more inclusive, engaging, and trusted digital experiences.
Please note that attendance is limited to ensure meaningful discussion among peers, so reserve your place today.
