Marriott Optimizes Activation and Login Using Digital Experience Insights
The company
The world’s largest hotel company.
The challenge
Ensuring customers can easily activate and log into their online accounts.
Glassbox helps us identify a common issue impacting thousands of customers, prioritize and fix it, within seconds. This allows us to deliver a better customer experience and decrease support requests at the same time.
Results
60% decrease in support requests.
Improved account activation and login for 141 Million customers.
Errors impacting more customers prioritized by impact.
141 Million
Improved account activation and login for 141 Million customers.
