How Credit.com Streamlined CX with Glassbox
The company
Credit.com helps its one million members to access and understand their credit score - taking back control of their credit and its impact on their lives.
The challenge
Replicating and resolving technical issues affecting their website.
With Glassbox we are finding quick wins to improve the quality of life for our users and building a robust product backlog to drive gains in conversion and acquisition.
Results
Enhanced error reporting
Improved customer experience
Prioritized product backlog based on customer impact
