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2020.",{"canonical":12},{"twitter":536,"facebook":537},{"title":532,"description":533,"image":11},{"title":532,"description":533,"image":11},[539],{"title":540,"alt":11,"src":541},"97 Digital experience optimization for airlines 3 tips from the 2020 yearbook","https://d1p9dib6nc6bcu.cloudfront.net/uploads/Old-brand/News-Blog-Events/97-Digital-experience-optimization-for-airlines-3-tips-from-the-2020-yearbook.png",[543],{"type":544,"textArea":545},"articleContentArea_textArea_BlockType","\u003Cp>It’s been a year like no other for the travel industry. 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AI technologies can flag where customers are experiencing issues within your online or mobile purchasing processes. This information can then be leveraged to prioritize UX fixes or technical issues.\u003C/p>\n\u003Ch2>Foster a culture of experimentation\u003C/h2>\n\u003Cp>In a recent interview with \u003Ca href=\"https://www.diggintravel.com/\" target=\"_blank\" rel=\"noreferrer noopener\">Diggintravel\u003C/a>, Stefan Thomke from Harvard Business School said, “Business experimentation brings the scientific method to management decision-making. If you make changes without running experiments, you’re playing the lottery.” \u003C/p>\n\u003Cp>Airlines need to stop taking chances and start testing changes to their websites and mobiles apps. Leading airlines indicate in the survey that they do more than 10 tests per month. 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