Analyze ways to create happier users
Use AI and machine learning to understand which issues will have the biggest impact and which enhancements will drive best results.
Crunch huge volumes of data at speed with AI
With the abundance of customer data comes the challenge of knowing where to focus. Glassbox leverages artificial intelligence (AI) and machine learning to sift through the data so you can pinpoint what matters.
Intelligent tools get to the root cause, identify behavioral anomalies, score experiences and quantify user actions. Work smarter by eliminating technology and process bottlenecks.
1.7MB
Consumers generate an average of 1.7 MB of data per second.
32%
of organizations only learn about digital product issues when users complain.
21%
of digital products fail to meet customer needs.
88%
of online consumers are less likely to return to a website or app after a bad experience.
AI-powered insights
Built-in AI analyzes all events and highlights the ones causing customers to abandon their journeys.
Anomaly detection
Get alerted to struggles and behavioral irregularities in real time. Trigger actions such as emails, Slack notifications or support tickets.
Quantify behaviors
Monetize the revenue impact of user behaviors and UX or technical issues. Measure the business impact of every issue so you know what to prioritize.
Root cause analysis
Root cause analysis
Understand intent
Connect customer action with a suspected root cause.
From top level to deep dive
Go from overall trends to a specific journey in a matter of clicks.
Dynamic struggle score
Dynamic struggle score
Treat each user as unique
Every visitor gets an automated struggle score at every stage of the customer journey for a more accurate picture of digital experience than NPS or conversion rate.
Compare journeys
Each user is rated dynamically against all users as well as your configured thresholds to help you find customers who may need assistance.
Deeper analytics offers more CX enhancements
Unlock powerful data analysis with Glassbox
Capture
Capture 100% of every digital session. Web and mobile app. UX and technical systems. Cloud, on-prem and hybrid.
Visualize
See the story your data tells. Review and share intuitive data visualizations. Gain buy-in across the business.
Elevate
Calculate the potential value of every digital journey and prioritize enhancements to elevate commercial success.